Terms of Service

"Venora", "we", "us" means the Venora platform and its operators. "Customer" means the organization that subscribes to Venora. "Users" are individuals authorized by the Customer to access the platform. "Service" means the Venora SaaS platform and related services.

You must be at least 18 years old and authorized to bind the Customer to these Terms. You are responsible for maintaining the confidentiality of account credentials and for all activity under your account.

Venora offers tiered subscription plans (Starter, Pro, Enterprise) and a 14-day free trial. Trials convert to paid subscriptions only upon your explicit confirmation. Fees, billing cycles, and renewal terms are presented at signup and in your billing settings.

Payments are processed by third-party providers (Razorpay, Stripe). Fees are non-refundable except where required by law or explicitly stated. Late payments may result in service suspension after notice.

You retain all rights to data you submit to Venora. You grant Venora a limited license to host, process, and display Customer Data solely to provide the Service. We do not sell Customer Data. AI-powered features (where enabled) may send relevant inputs to third-party model providers — currently OpenAI and Google — for inference only, governed by their respective data-processing terms. Customer Data is not used to train third-party models.

You agree not to:

• reverse engineer, decompile, or attempt to extract source code;
• use the Service to violate laws or third-party rights;
• interfere with the integrity, security, or performance of the Service;
• circumvent tenant isolation, rate limits, or access controls;
• resell or sublicense the Service without written permission.

Venora is provided on a best-effort basis. We work to maximize uptime but do not currently offer a contractual service-level agreement for Starter or Pro plans. Scheduled maintenance, third-party outages, and force majeure events are excluded from availability expectations. Enterprise customers may negotiate a written SLA as part of their agreement.

We may suspend or terminate access for breach of these Terms, abuse, security risk, or non-payment. You may cancel at any time from your billing settings; cancellations take effect at the end of the current billing cycle.

The Service is provided "as is" and "as available". To the maximum extent permitted by law, Venora disclaims all warranties, express or implied, including merchantability, fitness for a particular purpose, and non-infringement.

To the maximum extent permitted by law, Venora's aggregate liability for any claims arising from the Service shall not exceed fees paid by the Customer in the 12 months preceding the claim. Venora is not liable for indirect, incidental, or consequential damages.

You agree to indemnify and hold Venora harmless from claims arising out of your misuse of the Service, your Customer Data, or your violation of these Terms or applicable law.

We may modify the Service or these Terms from time to time. Material changes will be communicated by email or in-app notice. Continued use after the effective date constitutes acceptance.

These Terms are governed by the laws of India. Disputes shall be subject to the exclusive jurisdiction of competent courts in Hyderabad, Telangana, unless otherwise required by applicable law.

Questions about these Terms? Contact legal@venorahub.com. See also our Privacy Policy and Security overview.